Frequently Asked Questions

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General Information

JewelRide is a specialized healthcare mobility company focused on providing Non-Emergency Medical Transportation (NEMT). Our goal is to offer safe, reliable, and comfortable transportation services to individuals and communities needing assistance for medical appointments, therapy sessions, and other healthcare-related destinations.

JewelRide was founded by a pediatrician and a pharmacist who identified a significant gap in reliable transportation affecting access to quality healthcare drawing from their personal experiences as healthcare professionals directly providing clinical care to patients. Our goal is to provide a seamless transportation experience that supports better health outcomes for all clients.

We currently cover two states, Illinois and Missouri. More specifically, we cover the Illinois Metro East area and the greater St. Louis region. We also cover most areas in Southern and Central Illinois as dictated by need.

We focus on non-emergency medical transportation. We do not handle emergency situations like what an ambulance service would do.

Service Information

Our services include:

  • Medical and hospital appointments: Reliable transportation for routine check-ups, specialist visits, and outpatient procedures.
  • Dialysis visits: Regular transport to and from dialysis centers to ensure timely treatment.
  • Senior transportation: Safe and supportive rides for seniors attending medical appointments or social engagements.
  • Prescription pickup: Convenient collection and delivery of prescriptions from pharmacies/drugstores.
  • Assisted living transfers: Coordinated transfers between homes and assisted living facilities.
  • Custom transportation: Tailored transport solutions for various personal errands and specific needs especially for those needing wheelchair accessible transportation.

Yes, we offer wheelchair-accessible vehicles to accommodate passengers with mobility challenges. Our drivers are trained to assist with boarding, securing wheelchairs, and ensuring a comfortable journey. Most of our vehicles are wheelchair accessible with wide ramps and adequate space for family and friends to come along with the primary passenger.

Our vehicles are regularly sanitized and equipped with necessary medical supplies. We only hire drivers who pass a comprehensive background check that also includes a drug test. Our drivers are trained and certified in defensive driving, first aid and Cardiopulmonary Resuscitation (CPR), and they follow stringent safety protocols to ensure a safe and comfortable ride for all passengers. These certifications are renewed regularly.

Booking and Scheduling

You can book a ride by visiting our website and completing the booking form or by calling our customer service at (618) 250-4771 or 1 (877) JWL-RYDE. You can also email us at To ensure availability, we recommend booking at least 72 hours in advance where possible.

Yes, we offer the option to schedule recurring rides for regular medical appointments. This can be arranged through our website or by contacting our customer service team, ensuring consistent and reliable transportation.

When booking a ride, please provide:

  • Full name and contact details
  • Pickup and drop-off locations
  • Appointment date and time
  • Any special requirements (e.g., wheelchair accessibility, medical equipment)

We understand that plans can change. If you need to cancel or reschedule your ride, please contact us as soon as possible. We appreciate at least 24 hours’ notice to accommodate other customers effectively.

Payment and Insurance

We accept various payment methods, including credit/debit cards, insurance billing, and Medicaid/Medicare. For specific payment options, please contact our customer service team for detailed information.

Many insurance plans, including Medicaid and some Medicare plans, cover NEMT services. We recommend checking with your insurance provider to understand your specific coverage. Our team is also available to assist with any necessary processes.

Contact your insurance provider or our customer service team for assistance. We can help you verify coverage and guide you through the process of setting up insurance billing for our services.

Safety and Comfort

Our vehicles are equipped with GPS tracking and real time cameras and our drivers are trained in first aid and emergency response. We conduct regular vehicle inspections and maintenance to ensure safety and reliability. Additionally, we follow strict sanitization protocols to maintain a clean and hygienic environment for all passengers.

Yes, our drivers undergo comprehensive training, including:

  • Defensive driving techniques.
  • First aid and CPR certification.
  • Proper handling and securing of wheelchairs and other mobility devices.
  • Sensitivity training to assist passengers with various medical and mobility needs.

Contact Us

You can reach us through our website’s contact form, email us at, or call our customer service at (618) 250-4771. Our team is available to assist you with any questions or concerns.

  • Monday – Friday: 6:00 am – 5:00 pm
  • Saturday: By appointment only
  • Sunday: Closed

Book your next appointment today with JewelRide and experience our unmatched care and dedication.